Job Detail: web id: 953, Job Ref: P009965

Operational Controller

Type: Permanent

Hours: Full Time

Salary: n/a

WE have a fantastic opportunity for a driven individual to provide front office support and operations oversight for our client's investment business and to ensure timely production of deliverables, efficient resolution of issues and effective operational controls.


• Understand and be able to trouble-shoot across the end-to-end operating models with “service providers”
• Perform transactional processing including Corporate Actions, Trades, Dividends, Payments, Prices, and Fees across all platforms.
• Monitor transaction status and reconciliation reports. Ensure that exceptions are dealt with swiftly, within the agreed service standards.
• Provide the required support for client cash inflows and outflows.
• Respond effectively to queries from portfolio managers and dealers.
• Respond effectively to queries from service providers and other external parties (e.g. custodians, banks, fund administrators/transfer agents).
• Respond effectively to queries from internal parties (e.g. Finance, Performance, and Risk & Compliance).
• Review client reports and work with the relevant service providers and portfolio manager to ensure highest quality output and delivery to clients.
• Run and distribute reports for external/internal use and tax/regulatory purposes as required.
• Review service metric reports from TMI service providers and perform oversight control duties.
• Record all issues raised with service providers and track progress through to resolution.
• Support the new client take-on process including documentation, system set-up and web access.
• Maintain and update compliance rules in relevant systems (including Eze Castle and Financial Simplicity systems).
• Cross train to be able to provide back-up support for Deputy Head of Operational Control.

Relevant experience

Minimum 5 years in fund administration or investment administration ideally with supervisory and client service experience.
Experience in dealing with 3rd party service providers.

Job Sector / Roles

No Sector has been assigned for this job...

Desirable Qualifications

No qualifications have been assigned for this job...

Interested? Contact Us!

Phone: (01624) 620297


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